Business Relations Officer

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£26516 - £28013
Job Type
Full Time

We have an exciting opportunity within the West Northants Council.

We are looking for a Business Relations Officer to support the Supported Living Review Team. This team is working closely with our Commissioning colleagues to review all current Learning Disability, Physical Disability, ABI, Autism and Mental Health clients living in Supported Living Accommodation. The remit of the team is to review and consider all options to meet Care Act eligible needs that promote and maximise independence, wellbeing, inclusion, and control.

As the Business Relations Officer you will work alongside the Team Manager and Service Manager as part of a project team and be responsible for assisting the Team Manager to collate, report and analyse data for the project. You will also be responsible for supporting the team with business support related activities required for the team.

It is intended that the fixed term contract will end on 31st March 2025.

The successful candidate will work as part of the project team to achieve the best outcomes for the people of West Northants.

If you are interested and would like further information please contact the Team Manager Kimberley Smith / 07702925542

Our benefits

We offer a wide range of benefits to our employees, these include:

  • Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
  • Cycle to Work scheme. 
  • Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
  • Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
  • Car Lease scheme
  • Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
  • Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
  • Ongoing training and development opportunities.
  • A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
  • Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
  • Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

What will you be doing?

The Supported Living Review Team are looking for a Business Relations Officer to support the functioning of the team. You will be a valued member of the team who will support the Team Manager daily to collate, report and analyse data compiled by the team's review activity.

The successful candidate will be responsible daily for completing business support related activities for the team including preparing for and minute taking for team, operational and strategic meetings. Another aspect of the role will require the successful candidate in liaising and responding to queries by providers before, during or following a review carried out by the team. The Business Relations Officer will also be required to liaise with other internal services to streamline data being collated and support the Team Manager reporting this to the Transformation Board and other Managers within West Northants Council.

 Due to being a small team the successful candidate will be supporting the day to day running of the team, management of the team emails and telephone calls. Due to the nature of the project a high volume of day-to-day support will be required in management of the data collated via Excel and this aspect of the role would benefit from Excel knowledge or someone will a willingness to learn this.

About you

We are looking for an enthusiastic person to join our team, someone that is creative, has excellent customer service skills and can communication effectively with both internal colleagues and external partners. We are looking for someone who is proactive and can assist in resolving queries from providers prior, during or following a review.

Having experience in recording minute taking for high level meetings would be required and we would require someone who is confident in this aspect of the tole. Due to the nature of the team being a project and large amounts of data is currently being compiled, it would be an advantage if the successful candidate has knowledge and understanding of MS Teams and Excel. However, as long as there is a willingness to learn all appropriate training will be provided. 

About us

We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.  

Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. 

Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council 

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

West Northants Council, where careers thrive.

Should you require the Job Description in another format or language, please contact:

To apply please click the Apply Now link below.

Apply for Business Relations Officer
This role expires 16/05/2024.
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