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Contact Centre Support Officer

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Salary
Band C, SCP 5-8 (£23,500 - £24,702 per annum)
Expires
14/05/2024
Location
Sandwell, West Midlands
Job Type
Full Time

An opportunity has arisen for a Contact Centre Support Officer’s to join the Adult Social Care (Enquiry Team) on a fix term basis until September 2024. Secondments will be considered with line managers permission.

The service operates from 9am to 5.30pm Monday to Thursday and 9am to 5pm on Fridays.

You will need to be self-motivated, organised with effective communication skills both written and verbally. As part of your role you will be delivering an enhanced customer experience that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to:

  • deal with incoming calls and process requests for service from all customer enquiries across multiple channels,
  • be an active listener, with clear communication skills,
  • have excellent IT skills as the role requires the use of numerous systems and applications.

Qualifications:-

You must have GSCE English and Maths or an equivalent qualification.

A standard DBS check is required for this role.

You will also be required to undertake an enhanced Disclosure and Barring Check.

Hours

37 hours per week

Download Job Description & Personnel Specification

To apply please click the Apply Now link below

Apply for Contact Centre Support Officer
This role expires 14/05/2024.
Apply Now
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