Customer Service Advisor x2

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£24,294 to £25,979, Grade 5
Wakefield, West Yorkshire
Job Type
Full Time

Are you ready to join the Wakefield Council Customer Service team?

We're looking for friendly and adaptable individuals who enjoy giving top quality customer service.

What will be expected from me?

In this role, you'll play a key part in supporting the community. As a frontline team member, you'll be the friendly face our customers meet first, whether it's over the phone, online, or in person.
It's more than just answering questions, it's about genuinely connecting with each person, understanding their needs, and offering the best solutions. You'll need good communication skills, the ability to handle multiple tasks under pressure and an ability for prioritising deadlines.

This role might involve handling tough situations, so a compassionate approach is essential. But don't worry, we'll support you every step of the way.

The Customer Services Team are the first point of contact for the Council; handling enquiries for over 50 Council Services, including Social Care out of hours. 

You will work on a flexible basis, as a service we are open 24/7.  You will predominantly work your hours between 07:00-19:00 on a 6 weeks rota which will include some weekend working.  If your working rota includes some weekend working you are paid additional enhancements for this.   

Why Wakefield Council?

  • We are a leading Council for best practice and an employer of choice for individuals seeking a rewarding role and career
  • We offer a flexible full-time working pattern of 37 hours per week
  • 29 days of Holidays plus 8 Bank Holidays
  • Support and access to high-quality training offers to help progress your career to the next level
  • We are committed to supporting the wellbeing of our staff and we recognise that resilient team need a good work/life balance as well as supportive leadership and support in the workplace
  • Access to a range of employee support products/benefits
  • Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard)
  • The Local Government Pension Scheme (LGPS)
  • Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program with a dedicated personal trainer, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme and many more 

Essential requirements:

  • Great Customer Service skills
  • GCSEs in Maths and English or equivalent
  • Experience of dealing with customer enquiries from a variety of access channels including on the telephone, face to face, correspondence and e-mail or social media
  • Competent in using desktop software including Microsoft Word and Excel

If you're passionate about customer service, a great communicator, and ready for a new challenge, this could be the perfect fit. Join us and make a real difference in people's lives.

Want to Know More?

If you would like to know more about the role, the recruitment process or working for Wakefield Council feel free to contact Charlotte Ferguson.

Tel: 01924 306090


Customer Service Advisor JD April 2024.pdf

To apply please click the Apply Now link below.

Apply for Customer Service Advisor x2
This role expires 02/06/2024.
Apply Now
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