Durham County Council has an In-House Enforcement Agent Service and are seeking to recruit an Enforcement Agent. This is an exciting opportunity to join and contribute to the development of the team.
WHAT IS INVOLVED?
The service is responsible for the collection and enforcement of Council Tax, Business Rates, parking fines & fixed penalty notices, commercial rents, sundry debt and Housing Benefit Overpayments.
You will join Transactional & Customer Services as part of the Payments, Income & Support Team.
You will be part of a responsive, efficient and effective Enforcement Agent service and will visit debtors’ premises with a view to collect payment for unpaid debts.
You will be required to demonstrate experience of working in debt recovery and dealing with customers in challenging situations.
You must have excellent communication, interpersonal and organisational skills and the ability to deliver a customer focused service that is subject to frequent change.
Travel is an essential requirement of the post and you will be required to work flexibly, including some work outside of standard working hours plus some Saturday working.
If you are enthusiastic and have the necessary skills and experience to join the team, we would like to hear from you.
We encourage you to contact Chris Pattinson via email at chris.pattinson@durham.gov.uk for an informal discussion about this role.
WHAT WILL I NEED?
Enforcement Agent Certificate or,
Level 3 Equivalent and undertaking to complete Enforcement Agent Qualification.
Please refer to the attached person specification for the full criteria.
The process of becoming certificated as an Enforcement Agent includes a search of the Register of Judgments, Orders, Fines and Tribunal decisions against your full name and your home and business addresses for the last six years. A copy of this must be submitted to the Court along with your application for an Enforcement Agent certificate. If you have a CCJ or a bankruptcy order made against you in the last six years, this will affect your ability to apply for this role.
If successful, you will be required to undertake and pass an in-house driving assessment as part of our pre-employment checks before any offer of appointment can be confirmed.
If successful, you will be required to apply for a Basic Disclosure.
REWARDS AND BENEFITS
We offer generous rewards and benefits that are designed to help you perform at your best:
Rewards and benefits are subject to individual terms and conditions.
Take a closer look:
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services.
We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job.
As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.
Take a closer look:
Equality, Diversity and Inclusion
INTERVIEWS
Interviews will be held week commencing 17th February 2025.
We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
HOW TO APPLY
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal.
Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.
If you have any support needs or require assistance when applying for this role, please contact the Recruitment Team via email RecruimentResources@durham.gov.uk.
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To apply please click the Apply Now link below.