The Family Hub programme is designed to assist children and young people (aged 0–19, or up to 25 for those with SEND) and their families by providing a range of support and early help services. This initiative aims to improve outcomes for children while reducing the need for statutory services. It operates through an integrated Family Hub model, delivering services across Local Area Partnership areas.
Our benefits
We offer a wide range of benefits to our employees, these include:
What will you be doing?
To offer administrative support to the Family Hub service.
We are seeking a dedicated and organised individual to join our Family Hub team, ensuring the smooth operation of our services and providing vital support to families, children, and young people. In this role, you will be responsible for ensuring all queries and referrals from both internal and external sources receive prompt and appropriate responses. You will monitor various inboxes, process incoming data and referrals, and produce letters and reports while adhering to reporting timescales.
Your responsibilities will include maintaining accurate records through data entry, preserving confidentiality at all times. As a welcoming face of the Family Hub, you will meet and greet families and partners, introducing them to the Family Hub programme and its activities, while encouraging their engagement and participation.
You will support the team in developing and planning a timetable of engaging activities, ensuring all resources are accessible to families. Additionally, you will coordinate training events, courses, and parenting programmes both in-person and via online systems, providing comprehensive administrative support to ensure their success.
About us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
West Northants Council, where careers thrive.