Jobs

An exciting opportunity has arisen within the Private Rented Sector & Housing Standards Team for a Housing Needs Advisor.

The post will include administration of Houses in Multiple Occupation (HMO) licensing providing an effective, efficient and responsive HMO licensing service for customers and the public.

The successful candidate will be working within a focused proactive housing licensing team:

• Processing license applications and payments, providing record keeping support, serving statutory notices, issuing HMO licenses and associated documentation.

• Speaking with tenants and landlords by phone, email and letter, answering questions about the schemes and why inspections are taking place.

• Assisting officers in collating photos and evidence for enforcement cases.

• Assisting in collating KPIs and statistics.

• Management of digital records on Civica CX system (training can be provided).

Previous experience in Private Housing would be desirable but not essential. Excellent verbal and written communication skills are essential.

Education Requirements

To be successful in the role you will already possess:

• Literacy and Numeracy Level 1 preferable, but if these are not possessed then a proven track record of experience in a field where basic numeracy and literacy are required and the candidate has successfully carried out these tasks for a number of years.

• Proven qualitative experience of dealing with customers face to face.

• Knowledge of standards and good practice in customer services.

Experience in dealing with complex Issues over the telephone.

• Ability to demonstrate good ICT skills and knowledge of Microsoft Office Suite including Outlook. 

We are looking for someone with confidence in decision making and an ability to prioritise your workloads.

Additional details of this role can be found on the Job Description and Personnel Specification attached.

Closing date for applications will be Friday 27th September 2024

For an informal discussion, please contact Jayne Leonard on 07825899411 or Email jayne1_leonard@sandwell.gov.uk

To apply please click the Apply Now link below.