Jobs

The Sandwell Housing Management team are looking to recruit experienced Housing Services Officers who can demonstrate a high level of customer focus, quality frontline experience in a social housing setting and confidence to be able to act as the voice for our tenants.

Your days will primarily be spent out on our estates undertaking home visits, estate inspections and responding to safeguarding alerts. You will be given the time and space to work in an agile manner so that you are able to deal with the administrative demands of the role as well as work collaboratively with your colleagues and our partners. The overriding needs of the business will always need to come first but you will have the freedom to shape your working week.

The role of a housing services officer is an important role within our service and the post holder will have important responsibilities.

Key duties of this role will be:

• To be responsible for the case-management of complex or demanding tenancy management interventions.
• To lead and participate in in multi-agency meetings and case conferences for complex and sensitive individual cases.
• To be responsible for undertaking proactive home checks
• Provide professional & timely interventions to resolve tenancy breaches before they pose a risk of harm to others, cause damage to our assets or result in tenancy failure.
• To provide a proactive estate management service.
• Reduce the risks of tenancy failures through appropriate and proportionate interventions.
• Reduce the risk of harm to our customer’s health and safety through early identification of vulnerabilities.

The successful candidate will have a proactive approach to work and demonstrate professional curiosity to fit into our preventative approach to tenancy management.

Essential requirements:

• Numeracy and Literacy Level 2 qualification or equivalent as a minimum
• Minimum of 2 years’ experience of delivering tenancy-related services to customers
• Experience of managing budgets
• Experience of working with internal or external stakeholders
• Experience of working on own initiative with occasional guidance
• Experience of briefing/providing information to Elected Members

Only those candidates who can demonstrate that they have the essential requirements for this role will be considered for the next stage of the process. If you have the experience, desire and the drive to provide a excellent customer experience then we want to hear from you.

Sandwell has excellent employee benefits, further information is available by following this link.

If you are interested in applying then please submit your applications by Friday 20 June 2025.

The panel anticipate interviewing successful candidates during week commencing 7 July 2025.

For an informal discussion, please contact Teresa Warren-Donley on 07976 959007 or email teresa_warrendonley@sandwell.gov.uk or Rushpal Dhaliwal on 07974 745430 or rushpal_dhaliwal@sandwell.gov.uk.

To apply please click the Apply Now link below.