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Brent Council
Brent, London (Greater)
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Housing Support and Complaints Team Leader

An Excellent Opportunity…

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

Things are moving fast at Brent Council. We’re one of London’s most successful boroughs when it comes to new initiatives and smarter working; whether it’s our ground-breaking homelessness prevention scheme or our new Council homes programme, we’re leading the way. We’ve transformed our Customer Services, embraced leading-edge data mining and set up innovative programmes to address issues residents have told us are important to them. It’s all part of wide-ranging change designed to take us into the future.

These all make Brent Council an exciting place to be right now. Join us as the Housing Support and Complaints Team Leader. We want a forward looking, energetic and charismatic leader to head our Support team.

You will be responsible for reshaping the service to deliver the needs and expectation of Senior Managers in Housing Management Services, we will rely on you to instil confidence in our external contractors.

The Post

We are looking for a dynamic individual experienced in managing a Housing Support Services who are integral for all teams within Housing Management.

As a key manager in our Housing & Neighbourhoods service, you’ll help build a high performing, innovative, support services team that will continuously deliver quality services.

You will lead a newly merged team of Housing Support and Rent Accounting Officers to effectively co-ordinate complaints, process invoices, deal with all aspect of rent setting and offer an administration support service across all teams.

As the Housing Support and Complaints Team Leader you must have knowledge of the regulations and legislations governing rent and be confident at implementing rent settings and standards.

You will know how to build genuine relationships with a range of stakeholders and embody what is means to work collegiately and collaboratively.

You will encourage your direct reports to have a strong sense of team and collectively offer a first class support service across the Housing Management Service.

The Person

We want a strong leader that instils confidence in senior managers, partners and members of the public.

You should be able to demonstrate your expertise in leasehold and home ownership services.

Your working style should be a balance of cutting through unnecessary red tape and protecting the interests of the Council and Leaseholders.

You must be ahead of the curve, ambitious in your want to transform this service and have the emotional intelligence to take people with you on that journey.

Closing Date:  27 June 2021 (23;00)

Additional Information

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

Brent has a positive approach to flexible working.

As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on  Please note the information you provide will be treated fairly and confidentially.

Please note CVs will not be considered as part of your application for this position.

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