Regulatory Support Officer – Scarborough

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£26,873 to £29,269
Scarborough, North Yorkshire
Job Type
Full Time

Would you like to be part of a service which protects and enhances the health, safety and wellbeing of residents and visitors of North Yorkshire County?

Are you ready to work in a busy front-line service and provide high quality customer care? 

If so, you are just what we are looking for!

We are currently looking for Regulatory Support Officers to join our Regulatory Support Team within Regulatory Services (covering Environmental Health and some Trading Standards functions).

Our Service

Regulatory Services is a busy front-line service which carries out a wide range of functions within two service areas, Environmental Protection and Farming, Food and Health. Environmental Protection is responsible for the investigation of statutory nuisance complaints, pest and drainage issues: the enforcement of private water supply legislation and the licencing and enforcement of standards at caravan sites.  The service is also responsible for monitoring and controlling air quality, the inspection and permitting of industrial and commercial processes and the enforcement of the contaminated land regime as well as responding to consultations in relation to licensed premises, planning applications and from the councils Safety Advisory Group.  The Farming, Food and Health Services includes the enforcement of food hygiene, safety and standards and workplace health and safety legislation, infectious disease control, the registration of cosmetic procedures and also responds to planning, licencing and Safety Advisory Group consultations.

The Role 

The Regulatory Support Team is the hub of the service providing a vital customer service role and deals with a range of contacts from members of the public, other local authorities, agencies, government departments and professional bodies.  The team provides a specialist technical, operational and administrative support to the service in a busy and varied environment.

As our Regulatory Support Officer, you will be an initial point of contact for customers, fielding and dealing with complaints. You will occasionally undertake operational/field work both independently and assisting other officers in the service, for example managing low-level cases, installation and retrieval of noise equipment, collection of pool samples and the collection and distribution of the network of diffusion tubes.  For more details see attached Job Description.

What you will bring 

As our Regulatory Support Officer, you must have good ICT and communication skills, experience in word processing, excel, databases, and outlook.  Good literacy and numeracy skills are required.  You must be able to prioritise your own workload, therefore good organisations skills, accuracy and attention to detail are paramount, as well as the ability to work unsupervised, although support will be given.  You will need to respect the need for confidentiality of personal information and have knowledge of data protection.  Although knowledge of Regulatory Services is very welcome, training will be provided. You will need to hold a current driving licence as there will be the need to travel to various locations but will primarily be based at the Town Hall, Scarborough.

Working for us

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position. Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays. Pension: save for your retirement with our generous local government pension scheme. Fitness & Rewards: Fitness discounts with various Gyms across the county. Stay on top of your game and save £££. Lifestyle Savings: explore a huge range of discounts to help you save money across hundreds of the UK’s favourite high-street and online retailers. Plus lots more…

Contact and Apply

For an informal discussion or for further information regarding these posts please contact Lindsey Thompson, Regulatory Support Team Leader on 01609 767 253.

Applying is easy, simply click on apply, register your details, remove your personal details from your CV and upload. 

We look forward to hearing from you.

Key Dates

Closing date: 13th May 2024

Interview date:  20th and 21st May 2024

Key Documents

Job Description.docx

Total Rewards Brochure.pdf

To apply please click the Apply Now link below.

Apply for Regulatory Support Officer – Scarborough
This role expires 13/05/2024.
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