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Revenues & Benefits – Revenues & Benefits Officer G5 – Revenues

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Salary
Grade 5 (£27,803 to £30,296)
Expires
20/05/2024
Location
Sheffield, South Yorkshire
Job Type
Full Time

The Council Revenues and Benefits Service is responsible for Billing, Collection and Recovery of Council Tax, Business Rates, Housing Benefit Overpayment & Sundry Debt.

We are looking for enthusiastic and positive individuals to work as part of our teams responsible for administration and processing within the Revenues Service. 

We welcome collaborative thinkers, excellent communicators and people who are enthusiastic to develop skills across a broad section of the service.  You should be able to demonstrate a clear customer focus with well-developed customer service skills, balanced with a commitment to effective service delivery.

We are looking to appoint to permanent, primarily full-time posts across the following roles: 

  • Council Tax Billing – relevant experience of Billing work is required such as discounts, payments, moves.
  • Council Tax Collection – relevant experience of collection and recovery cycle actions is required.
  • Council Tax Recovery Team – relevant experience working within a recovery/collection environment.
  •  Housing Benefits Overpayments & Sundry Debt Recovery – a well-developed knowledge of HB overpayment and sundry debt recovery would be highly desirable.
  • Business Rates – a well-developed knowledge of NNDR collection and billing is required.

We currently operate a hybrid working pattern.

For these roles you will need a range of skills and experience, and including:

  • Experience and knowledge of Council Tax, Housing Benefits Overpayment & Sundry Debt or Business Rates. Experience and knowledge of accurate Billing, Collection, Recovery across teams and various income streams. Experience of the collection and recovery of a range of local authority debts and a broad knowledge of maximising revenue throughout the recovery cycle. Well-developed I.T. skills. There is a requirement to be familiar with Revenues and Benefits processing systems and Microsoft Office 365 applications particularly Excel and MS Word. Experience and knowledge of a customer focused approach to service delivery, balanced with the needs of the service users.
  • Experience of dealing with internal & external customers via all available communication channels.
  • Educated to GCSE grade 4 and above (including Maths and English) or equivalent level of experiential learning

Please read the job description and person specification carefully before completing an application and submit prior to the closing date. For further information about the role, you may contact Shaun.Mitchell2@sheffield.gov.uk or Paula.Brown@sheffield.gov.uk

To apply please click the Apply Now link below.

Apply for Revenues & Benefits – Revenues & Benefits Officer G5 – Revenues
This role expires 20/05/2024.
Apply Now
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