Jobs

We have an exciting opportunity within our new Customer Service structure for 4x full time Customer Service Advisors.

This post will play a critical role within Customer Service supporting customers to undertake the main types of transactions with the Council - Register, Apply, Book, Pay, Check and Tell. 

Taking a non-judgemental approach, we are looking for someone who can communicate effectively to understand the customer’s needs to resolve a wide range of enquiries at first point of contact.  Confidence in signposting to community assets and third sector partners where appropriate to make every contact count, will be a key part of the role.

Who we are looking for…

 Are you passionate about delivering high-quality, customer service and able to provide clear advice and guidance at the first point of contact, face to face, via telephone and digitally?  Using a holistic and person-centred approach, we are seeking someone who can connect customers to the most appropriate support networks, ensuring their needs and desired outcomes are fully understood and addressed, in a non-judgemental way.

The role requires a strong awareness of the ongoing development of services, enabling clear communication of campaigns, policy changes and the Council’s operating model. A sound understanding of statutory policies and internal procedures is essential to ensure services are delivered in line with the Council Plan, while setting clear expectations for customers.

Effective collaboration with internal and external stakeholders is key, ensuring compliance with statutory timescales, and accurate record-keeping using a customer relationship management system. 

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk) 

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

If you have any queries about this role or would like an informal chat about this opportunity, then please contact andrew.pearse@westmorlandandfurness.gov.uk. 

Application and Interview information 

Closing date: 17/05/2026

Company: Westmorland and Furness Council

Salary: £28,598 - £29,540

Location: Cumbria / Various, Cumbria

Sector: Corporate Services

Sector: Administration

Sector: Communications

Job Role: Advisor