Jobs

We have an exciting role on offer within our Environmental Services as a Bereavement Services Operations Manager.

Operations Manager (Bereavement Services – Contracts, Compliance, Administration and Service Delivery).

Middlesbrough Council is seeking an experienced and highly organised Manager to lead the bookings, administrative and service coordination functions of our Bereavement Services.

This role is responsible for ensuring the smooth, efficient and compliant management of service delivery processes, supporting teams who coordinate burial, cremation and memorial services. You will focus on systems, people and performance, ensuring high standards of customer service are delivered in a sensitive and professional environment.

What You Will Do:

Lead and manage the administrative and coordination functions of the service

Oversee booking systems, scheduling and service allocation processes

Ensure all records, documentation and data are accurate and compliant

Manage and develop a team of administrative and customer service staff

Act as a key liaison for stakeholders, including partners and service users

Handle complex or sensitive enquiries and complaints professionally

Monitor and improve service performance, efficiency and customer experience Review and enhance systems, processes and digital ways of working

Ensure compliance with legislation, policies and internal procedures

Support financial processes, including fees, invoicing and income monitoring

About You, we are looking for someone who:

Has experience managing administrative or operational services in a busy environment.

Demonstrates strong organisational, planning and co-ordination skills

Has experience leading teams and driving service performance

Has excellent attention to detail, particularly in relation to records and compliance

Is confident dealing with complex or sensitive situations professionally

Has strong communication and stakeholder management skills

Can manage competing priorities and work effectively under pressure

If this is you, this may be the opportunity you are looking for!

If you would like to talk through this opportunity further, please contact Nicky Raine on nicky_raine@middlesbrough.gov.uk

Company: Middlesbrough Council

Salary: £36,363 - £38,220

Location: Middlesbrough, North Yorkshire

Sector: Health and Social Care

Sector: Wellbeing

Job Role: Manager