Jobs

Are you passionate about making a difference to our citizens and the district that they reside in? Then, we have an exciting opportunity for you to join our team.

About The Role:

We have an opportunity for a highly motivated individual, with a passion for delivering exceptional customer service to join the library service. The post is 23.75 hrs per week and based at Wakefield Library. You will be responsible for providing a high standard of customer service that exceeds customer expectations and enhances our library service profile by contributing to the delivery of a comprehensive events programme.

 Key Responsibilities:

• Undertake tasks as to ensure the successful day to day running of library facilities
• To ensure that you are working safely at all times
• To undertake the opening and closing library procedures
• To engage with customers on a day-to-day basis as their first point of contact
• To support customers in using the IT, including self-serve facilities, and other resources in the library.
• To undertake the receipting, issue and return of library stock, customer registration, reservation system and overdue procedures.
• To assist with the promotion and display of stock e.g. books, maps, audio visual and local studies, keeping it in good order, circulation, repair and to make recommendations regarding editing of stock.
• To undertake weekly cashing up and financial duties
• To support the preparation and delivery of community workshops and events
• To support maintenance of book stock and identifying suitable educational and learning materials.
• To work towards the achievement of an annual library performance plan

 What Will Be Expected of Me?

To work as part of a frontline team that is responsible for the day to day delivery of a high quality library service within the Wakefield district, including offering excellent customer service to all of our customers and maintaining a pleasurable environment that enhances the customer experience and inspires customers to return and promote the service and its offer to others. 

Essential Requirements:

• A positive and flexible approach
• Excellent interpersonal skills
• Previous experience in a customer facing environment
• A good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
• A calm approach when dealing with complex and stressful situations
• The ability to engage and interact appropriately with both adults and children
• The ability to encourage and motivate customers to participate in activities which enhances the customer experience 

What can I expect?

• A competitive salary
• Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
• Access to high-quality training programs to advance your career to the next level.
• We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership.
• Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
• Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax efficient way to increase our pension.
• Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more

Want to know more?

If you would like to know more about the role, the recruitment process or working for Wakefield Council, feel free to contact.

Name: Andrea Milligan

Tel: 07825920980

E-mail: amilligan@wakefield.gov.uk

Company: Wakefield Council

Salary: £16,682.12 - £16,947.87, Grade 4, Pro Rata

Location: Wakefield, West Yorkshire

Sector: Corporate Services

Sector: Communications

Sector: Customer Services

Job Role: Officer