Jobs

The City of Doncaster Council is a confident, ambitious organisation which puts improving the life of its residents at the centre of everything we do. You have a opportunity to be part of this in the role of HEART Responder.

An opportunity has arisen to join the HEART team as a Response Officer covering full-time, 26.25 hour per week, permanent, on a rota basis working a 4 on 4 off basis covering weekends and all bank holidays as per set rota patterns.

The post as a Response Officer is certainly varied in nature of where and what you will attend; the call centre will provide details on what and when you need to attend.  We provide a service borough wide, and you will be expected to drive and attend calls alone unless there is an identified risk where two or more people should attend, therefore a full UK Driving Licence is a requirement.

You will also attend people's homes and complete annual service & information updates, complete basic technical cases including exchanging pendants. Training, support and mentoring will be provided.

You will undertake a period of training and mentoring if you are a successful candidate.

Doncaster has just updated to a digital call handling platform and service manager and are in transition to new ways of working.  We are approximately 99% complete on the exchange of lifeline units to digital sim based equipment.

In return for your hard work and dedication, we can offer you the chance to be part of a great team dedicated to ensuring that all people in Doncaster thrive. You will also have access to a variety of attractive employee benefits including competitive leave entitlement, a generous local government pension scheme, a wide range of well-being support and development opportunities. You will also have access to a range of staff discount and benefits schemes. More information on the benefits available to you as a City of Doncaster Council employee can be found in the attached benefits book. 

Please ensure you view the job summary and job profile as you will need to demonstrate in your application form how you meet the required criteria.  

Shortlisting date week commnecing 18 May 2026.

Interview date to be confirmed.

If you would like any further information, please contact Kevin Hazlehurst on 01302 737540  or Richard Keeley on 01302 737915 between the hours of 9am and 4.30pm.

Company: City Of Doncaster Council

Salary: Grade 6, £26,403 - £27,255 pro rata (Pay award pending)

Location: Doncaster, South Yorkshire

Sector: Health and Social Care

Sector: Health

Job Role: Operative