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Use your IT expertise to make a real difference - join a team that's all in for our community

Use your IT expertise to make a real difference - join a team that's all in for our community

At the Royal Borough of Kensington and Chelsea, our Housing IT team plays a vital role in helping residents access the services they need. As our new Application Support Officer, you'll be key to keeping things running smoothly behind the scenes - supporting our systems, our users, and ultimately, our local community.

Working Style:

You'll be based in the Borough for three days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives.

What you'll be doing:

Your days will be varied and meaningful. You'll manage TechHub tickets in our Housing IT queue, providing 1st Line support and collaborating closely with 2nd Line teams when more complex issues arise. Whether it's troubleshooting, finding workarounds, or escalating matters to keep things moving, your work will help keep our services running smoothly.

You'll also have the chance to stretch your skills by taking on 2nd Line tasks - things like system configurations, software deployments, and in-depth investigations.

This is a customer-facing role, so clear and empathetic communication will be at the heart of what you do. You'll work closely with users to understand their needs, explain solutions in a straightforward way, and keep them updated throughout the process. It's about making people feel supported - not just solving problems.

You'll also collaborate with other IT teams and departments, ensuring seamless service delivery across the board.

For further details, please review the Job Description and Person Specification

What you'll bring

You'll have a solid background in IT and a real enthusiasm for solving problems. Your experience working with Housing Applications (such as Dynamics 365 CRM, One Housing, Keystone, Service Connect) and ticketing systems means you'll be able to hit the ground running.

You know how to work well with others - and how to explain technical information in a way that makes sense to everyone. You're someone who documents clearly, shares knowledge freely, and communicates with care.

What really sets you apart is your mindset: proactive, positive, and always keen to learn. You're someone who takes initiative, looks for better ways to do things, and thrives in a fast-paced, supportive environment.

Why join us

At RBKC, we're all in - investing in our people, our communities and our future.

This role is a great opportunity to be all in with us. You'll play a vital part in keeping our Housing IT systems running smoothly - supporting the services our residents rely on every day. Your work will empower colleagues, improve service delivery, and help us build stronger connections across our community.

We're committed to creating a collaborative, supportive environment where your ideas matter and your contributions are recognised. Teamwork, open communication, and shared success are at the heart of how we work. As part of our team, you'll have plenty of opportunities to grow - with access to training, development, and the chance to take your IT skills even further.

About us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

We're all in - and your role will be too, by ensuring the smooth running of essential housing IT systems, contributing to a positive experience for our residents and collaborating with a team that values innovation and support.

Interview Details and Role Requirements

Interviews will be held on 11th June 2025

Ready to join us?

We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you.

Please apply online explaining how you meet the requirements set out in the person specification and job description.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

To apply please click the Apply Now link below.