Jobs

The Integrated Passenger Transport Operations Team is responsible for the safe and efficient use of over 120 vehicles, primarily minibuses, across North Yorkshire. Our dedicated team of approximately 350 drivers and passenger assistants delivers around 800,000 passenger journeys annually, including 20,000 wheelchair user journeys. We provide essential transport services that enable people to access day centres, learning opportunities, supported employment, and other meaningful activities. We also operate registered local bus services and community transport journeys.

About the Role

We are seeking caring, flexible, and committed individual to join our team as a Medical Passenger Assistant. In this role, you will support a client on journeys from home to school for 10/15 hours per week during term time.

Key Responsibilities

• Ensure the safety and well-being of the passenger during journeys.
• Assist with boarding and alighting, ensuring all safety equipment is used correctly (full training provided).
• Administer emergency medication to a child in accordance with their care plan.
• Communicate effectively with carers and colleagues on a daily basis.

What We’re Looking For:

• Compassionate and reliable individuals with good communication skills.
• Flexibility to work split shifts Monday to Friday (typically 8:00–9:00 and 15:00–16:00, subject to change based on passenger needs).
• Experience in a similar role is desirable but not essential—full training will be provided.

Training & Development

We offer a comprehensive training package, including:

• Passenger Assistant Training Scheme (PATS)
• Basic First Aid
• Managing Challenging Behaviour
• Epilepsy Management

This is a rewarding opportunity to make a real difference in someone’s life while working as part of a supportive team.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

These include:

• a local government pension scheme with 18.1% employer contribution
• salary sacrifice schemes
• employee discount benefits including shopping, supermarkets, gym discounts and more!
• travel loans
• Health Assured – confidential help and support for your wellbeing

Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits.

For an informal discussion about the role, please contact Steven Ward on steven.ward@northyorks.gov.uk

Key documents

Job description: Passenger Assistant - medically trained.docx
Total rewards | North Yorkshire Council

Key dates

Closing date: 22 March 2026

To apply please click the Apply Now link below.

Company: North Yorkshire Council

Salary: £27,254 - £29,064 per annum, pro rata

Location: Harrogate, North Yorkshire

Sector: Health and Social Care

Sector: Health

Sector: Safeguarding

Job Role: Support Worker