Jobs

Are you ready to play a vital role in North Yorkshire Council’s IT Team

We are looking for proactive and enthusiastic individuals to join our dedicated team. If you have a keen interest in providing quality customer support, problem solving IT hardware queries and productivity tools support as well as wanting to make a direct impact on your community then this post may be for you.  

About the role

This is a fantastic opportunity for technology professionals who are looking to start or progress their career within IT.

The Technology Support Engineers sit within Technology Support which is a corporate wide service that aims to maximises the effective use of hardware (Laptops, tablets, smartphones, desktops etc), productivity software, digital communications, including collaborative technologies, and digital information systems.

The team implements a toolkit of IT hardware, software and licencing to meet agreed targets and deliver a high quality of customer support. It is a practical role and requires some physical effort when moving IT hardware or setting up office spaces.

Our aim is to provide local support to our customers who are based in the community. Working for IT in North Yorkshire Council requires flexibility and self-motivation alongside active participation in teamwork.  

There will be opportunities for hybrid working across many sites and some home working when required.

Some travel will be necessary for this post and a valid driving licence is necessary.  

Experience / Qualifications

• An understanding of IT industry best practises and procedures, change, incident, request fulfilment and problem management processes             
• A good level of Windows operating system experience            
• Broad technical knowledge of pc’s/laptops/peripherals and their architecture
• A working knowledge of current software packages – Microsoft Office etc.
• ICT industry experience  
• Experience of working as part of a team   

Our team

Here at North Yorkshire Council our Technology Department plays a vital part in improving and developing services across the whole Council for the benefit of our customers and staff.  

Our teams are crucial to ensuring compliance and assurance of our asset lifecycle as we support the organisation to embed a new way of working. This team will work closely together to ensure a multi-disciplinary approach to enable colleagues to realise the potential of their IT as a whole.

What can we offer you?

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position. Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays. Pension: save for your retirement with our generous local government pension scheme. Fitness & Rewards: Fitness discounts with various Gyms across the county. Stay on top of your game and save £££. Lifestyle Savings: explore a huge range of discounts to help you save money across hundreds of the UK’s favourite high-street and online retailers. Plus lots more…

Contact & Apply

For an informal discussion and more information, please contact Gail Watson on Gail.Watson@northyorks.gov.uk

To apply please click the Apply Now link below.