Jobs

Could you respond to emergency calls, gain access and administer first aid if necessary?

Could you assist in the provision of an equitable Countywide Care Connect Service to maintain and promote independent living to customers? If so, we would love to hear from you.

The Care Connect Service has bases throughout the County in Chilton, Morrison Busty (Stanley) and Seaham.

WHAT IS INVOLVED? 
As a Responder you will:-

• Respond to emergency and non-emergency calls as relayed by the Control Centre, gaining access, administering first aid when necessary including CPR.
• Carry out assessment of the incident and contact emergency services, GPs and next of kin when required. Please note there are procedures and policies, but some incidents may fall outside of procedures and decisions will be required by the post holder with supervisory support.
• You will also be required to install a wide range of telecare equipment and carryout equipment tests in the customers homes to maintain and promote independent living.

You will be required to work 12 hour rotating shift patterns consisting of days and nights. Overtime is often available.

We encourage you to contact Julie Dunbar, Telecare Operational Response Supervisor  via email at Julie.Dunbar@durham.gov.uk  to arrange an informal discussion about the role.
 
WHAT WILL I NEED? 
You should have 4 GCSEs (Graded A-C/9-4) or equivalent together with experience of providing personal care or support.
 
Please refer to the attached person specification for the full criteria. 
 
If successful, you will be required to undertake and pass an in-house driving assessment as part of our pre-employment checks before any offer of appointment can be confirmed. 
 
If successful, you will be required to apply for a Disclosure and Barring Service Enhanced Disclosure. 
 
INTERVIEWS
Interviews will be held on Wednesday 12 November 2025.
 
We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
 
OUR OFFER TO YOU
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website (https://www.durham.gov.uk/article/26895/Rewards-and-benefits-if-you-work-for-us)

Rewards and benefits are subject to individual terms and conditions.
 
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.
 
HOW TO APPLY 
Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. For guidance on completing your application, visit our website (https://www.durham.gov.uk/article/2083/How-to-apply-for-a-job-with-us)
 
If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentREG@durham.gov.uk
 
All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.
 
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To apply please click the Apply Now link below.